FAQ

Orders

Q: Where do you ship?
We ship to the United States, United Kingdom, Australia, New Zealand, and Canada. We do not ship to PO boxes or freight forwarders.

Q: How long will my order take to arrive?
The shipping duration is the total time required for orders to reach their destination and accounts for processing periods. Orders are processed within 1–3 business days. The transit duration refers to the interval between a package being picked up by a logistics carrier and its physical arrival at the recipient's destination. Delivery times vary by destination.

Shipping Duration:

  • United States: 7–15 business days
  • United Kingdom: 7–13 business days
  • Australia: 6–13 business days
  • New Zealand: 7–13 business days
  • Canada: 9–18 business days

Transit Duration:

  • United States: 6–12 business days
  • United Kingdom: 1–10 business days
  • Australia: 5–10 business days
  • New Zealand: 6–10 business days
  • Canada: 8–15 business days

Q: How much does shipping cost?
We offer free shipping on all eligible orders with no minimum purchase required. Sensitive product categories (e.g., knives) may be subject to additional shipping fees calculated at checkout.

Q: Will my order take longer if I ordered a knife or sensitive product?
Yes. Sensitive products such as knives may require additional processing and shipping time due to carrier and customs handling requirements.

Q: How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery status.

Returns & Refunds

Q: Can I return my order?
We do not accept returns for functional or unwanted items. Returns are only accepted for products that arrive damaged or defective.

Q: What qualifies for a return or refund?
Your item must have arrived damaged or defective and be reported within 30 days of your delivery date.

Q: How do I request a return or refund?
Email chirho@saintlawrence.co with your order number, the email address used at checkout, and a description or photo of the issue.

Q: Who pays for return shipping?
Return shipping costs are the responsibility of the customer.

Q: How long does a refund take?
Once your request is reviewed and approved, a full refund will be issued to your original payment method within 5–7 business days.

General

Q: When can I reach support?
Our customer service is available from Monday to Friday between 9:00am-5:00pm. You can reach us at chirho@saintlawrence.co or +1 (403) 612-8355.